Trusted by businesses across Essex
•
Est. 2022
•
Gas Safe Registered
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Fully Insured
•
Rapid Response Available
•
Est. 2022
•
Gas Safe Registered
•
Fully Insured
•
Rapid Response Available
Privacy Policy & Cookie Policy
This page explains how Ezi Installs collects, uses and protects personal information, and how cookies are used on this website.
Privacy Policy
This Privacy Policy explains how Ezi Installs collects, uses and protects personal information when you use our website:
Website: https://ezi-installs.co.uk/
Contact email: info@ezi-installs.co.uk
1. Who we are
For the purposes of UK data protection law, Ezi Installs is the data controller for personal information collected through this website.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: info@ezi-installs.co.uk.
2. What personal information we collect
We may collect the following personal information when you contact us through the website, by email, by phone, or through an enquiry form:
- Your name
- Your email address
- Your telephone number
- Your business or organisation name, if provided
- Your address or project location, if provided
- Details about your enquiry, project or service request
- Any other information you choose to send to us
We may also collect limited technical information when you visit the website, such as:
- IP address
- Browser type and version
- Device type
- Basic website usage information
- Security and server log information
This technical information is normally collected to keep the website secure, diagnose faults and maintain reliable website operation.
3. How we use your personal information
We use your personal information to:
- Respond to your enquiry
- Provide quotes or information about our services
- Arrange site visits, calls, appointments or works
- Manage customer relationships
- Deliver requested services
- Keep records of enquiries, quotes, projects and communications
- Maintain website security and performance
- Comply with legal, tax, accounting or regulatory obligations
We do not sell your personal information.
4. Our lawful basis for using your information
Under UK GDPR, we must have a lawful basis for using your personal information. Depending on the circumstances, we rely on one or more of the following:
- Consent: where you choose to submit information through a form or contact us directly.
- Contract: where we need to use your information to provide a quote, discuss a project, deliver services, or take steps before entering into a contract.
- Legitimate interests: where we use your information to respond to enquiries, manage customer relationships, maintain website security, and operate our business in a reasonable way.
- Legal obligation: where we need to keep records for tax, accounting, legal or regulatory reasons.
5. How long we keep your information
We only keep personal information for as long as necessary.
As a general guide:
- General enquiries may be kept for up to 24 months
- Customer, quote and project records may be kept for up to 7 years where required for tax, accounting, legal or business record purposes
- Website security logs are usually kept for a limited period unless needed to investigate a security issue
If information is no longer needed, we will delete it or anonymise it.
6. Who we share your information with
We may share your information with trusted third parties where necessary to operate our website, manage enquiries or provide services. This may include:
- Website hosting providers
- Email service providers
- IT and website support providers
- Professional advisers such as accountants or legal advisers
- Subcontractors, suppliers or service partners where needed to quote for or deliver work
- Public authorities or regulators where legally required
We only share the information necessary for the relevant purpose.
7. International transfers
Some website, email or IT service providers may process data outside the UK. Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place, such as approved contractual protections or equivalent safeguards required by UK data protection law.
8. How we protect your information
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These may include secure hosting, access controls, website security tools, password protection and limiting access to personal information where appropriate.
However, no website or email transmission is completely secure, so you should avoid sending highly sensitive information through standard website forms or email unless necessary.
9. Your rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Ask for your information to be transferred to another provider, where applicable
To exercise your rights, please contact: info@ezi-installs.co.uk.
We may need to verify your identity before responding.
10. Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
